Job Description

The Surgery Scheduler is responsible for: Demonstrating excellent customer service that promotes patient, staff and customer satisfaction that reflects the mission, vision and values of Nemours. The Surgery Scheduler will schedule inpatient/outpatient surgeries and procedures for multiple departments as requested by the physician. To submit requests and ensure authorization/precertification are obtained for all surgeries/procedures, diagnostic testing, OT, PT, Sleep Studies and DME's as ordered by the physicians.


Primary Responsibilities:

• Communicated effectively with patient families and provider great customer service.

• Promote open communication and positive attitude with physicians and staff.

• Ensure all authorizations/precertification are secured prior to scheduled surgeries/procedures.

• Provide all needed surgical information to partnering hospital/facilities.

• Provide education to patients and families regarding surgeries/procedures.

• Register patients and make sure we have correct demographics in system.

• Communicate with physician and staff regarding difficult situations with scheduling and/or authorizations/pre-certifications.

• Must be familiar with insurance plans regarding their terms and benefits.

Qualifications:

• High School diploma or GED required
• At least 1 year of relevant scheduling experience required

Job Tags

Permanent employment,

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