Job Description
Position Summary:
Switchboard operators are responsible for courteous, efficient operation of Guthrie’s telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.
Education, License & Cert:
High school graduate or equivalent
Experience:
Prefer minimum of one year’s experience in the telecommunications field. Computer skills which include data entry, Windows XP, and Excel are required. Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.
Essential Functions:
1. Activates approximately 25 codes for potentially life‐threatening situations.
a. Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
b. Responds immediately to correctly activate the codes as time is crucial to the patient’s well‐being. 2. Assists in answering an average of 3500‐4500 incoming calls on a daily basis.
3. Operates database for the Amcom system.
4. Creates and updates a daily on‐call sheet of over 90 providers and staff a. Distributes and updates on‐call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
5. Provides after‐hours paging service for patient calls for several outlying Guthrie Entities.
6. Provides back‐up coverage for the patient information desk.
7. Monitors alarm panel.
a. Notifies proper department when the emergency alarm panel activates as a result of a malfunction. There are 43 alarms in this panel requiring exceptional judgment in responding.
8. Trains new operators. a. Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.
9. Is required to problem‐solve and find solutions with little to no direction/supervision.
Other Duties:
1. Other duties as assigned.
Job Tags
Daily paid, Immediate start, All shifts,
Similar Jobs
TrueCare
...experiences through innovative, integrated care. The Limited X-Ray Technician is responsible for performing diagnostic x-rays within their... ...TrueCare patient service quality standards Perform visual inspection of image for exposure factors (contrast, density, etc...
Nexwave
...Job Title: Business Analyst with Salesforce CRM Location: New Brunswick, New Jersey NJ (Hybrid model) Work hours : EST time zone ~ Need Candidates from Pharma Domain/Health Insurance Only *****GxP, FDA regulations and GDPR - Experience Mandatory Key...
The Home Depot
...The contractor, as a strategic design leader, will work across multiple workstreams to define and visualize the end-to-end customer experience... ...Preferred Qualifications: Proven experience as a Principal UX Designer or equivalent strategic design role. Expertise in...
Addison Group
Job Title: Data Entry Clerk Start Date: ASAP Location: St. Albans, WV Industry: Marketing Compensation: $15$17 per hour Work Schedule: MondayFriday, 8:30 AM 5:00 PM (some flexibility available) Benefits: This position is eligible for medical, dental...
The British Connection Staffing
A warm, dynamic Greenwich family is seeking an experienced and proactive Personal Assistant / Family Assistant to support a senior C-suite executive at a leading hedge fund and his family. This is the familys first purely Personal Assistant , and they are deeply committed...