This Managed Services Provider delivers modern IT strategy and Microsoft-centric solutions to mid-market clients, nonprofits, and associations. Known for clear communication, deep technical expertise, and responsive, white-glove support, the team blends strategic guidance with hands-on technical problem solving. The culture is collaborative, client-focused, and built for people who love solving complex issues and making a real impact.
Role: System Administrator Tier II
Location: 80% Work From Home, 20% onsite Richmond
Compensation: $70,000–$80,000 + benefits + bonuses
This role is 95% true Tier 2 support —handling escalations involving Microsoft 365, Intune, SharePoint, and Exchange Online. You’ll serve as a trusted technical advisor, an escalation point for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, you’ll thrive here.
What You’ll Do
What You Bring
Benefits & Perks
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