Job Description

Akkodis is seeking a System Support role for a 12-month contract job with a client in Sunnyvale, CA (Hybrid). The support aspect of the role requires not only excellent communication and people skills but also a solid technical foundation to effectively troubleshoot and resolve issues. The TAW will act as the first point of contact for user support, handling technical inquiries, bugs, and other small issues, while also assisting with basic data-related tasks.

Pay Range: $38-$40/hour. The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Provide 1:1 support to users, similar to a helpdesk or helpline, ensuring effective communication and problem resolution.
• Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions.
• Document and report issues with sufficient detail for the development team, including writing intelligent and precise bug reports.
• Directly resolve some technical issues or escalate them as needed.
• Assist with data management tasks, such as importing/exporting data and ensuring data integrity and quality.

Required Skills

• Basic familiarity with programming or scripting (any language).
• Proficiency with macOS and iOS.
• Strong communication, documentation, and organizational skills.
• A genuine interest in helping others and working in a support role.

2. Development

• The development aspect of the role involves enhancing and expanding our tools, particularly within the FileMaker platform. While prior experience with FileMaker isn’t required, a strong foundation in programming or scripting is necessary, as these skills will easily transfer to FileMaker with training and support. This role expects the TAW to independently handle smaller development tasks, such as bug fixes and feature enhancements, while contributing to larger development projects with guidance.

Responsibilities

• Work with users to capture requirements, translate them into user stories, and propose development solutions for enhancements or bug fixes.
• Independently implement smaller development tasks and enhancements based on user needs and feedback.
• Contribute to the development and expansion of existing FileMaker solutions, adding new features as needed.
• Collaborate with the team on larger development projects, particularly during the planning, design, and implementation phases.

Required Skills

• Proficiency in at least one of the following programming or scripting languages: REST/ RESTful API, SQL, Shell/Bash scripting, HTML5, JavaScript, or Python.
• General experience with software development practices, including debugging, testing, and version control.
• A basic understanding of UI/UX principles, with the ability to design user-friendly interfaces and workflows.
• The ability to translate user feedback and requirements into actionable development tasks.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at [email protected]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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