Technical Support Specialist Job at Vecna Technologies Inc, Burlington, MA

ZFdhV2VzWGRlR2RCWVVzNWRNVVBlZnpYR0E9PQ==
  • Vecna Technologies Inc
  • Burlington, MA

Job Description

Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that help leading hospitals deploy, configure, and use products that help improve patient interactions and improve staff effectiveness and efficiency.

We are looking for team-oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried position.

Responsibilities:

  • Install and maintain kiosks and applications.
  • Prepare and Lead customer support calls.
  • Monitor application and server-side performance metrics.
  • Write customer-facing documentation for all systems.
  • Communicate with the team and escalate issues as needed.

Requirements:

Bachelor's Degree or equivalent experience. Prior experience in a customer service and 1+ years of technical support in a software related field. Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus. Strong passion for root cause analysis to improve team efficiency. Demonstrated ability to work independently within an interrupt-oriented environment. Positive attitude about solving problems and using resources at hand. Excellent written and oral communication skills. Some weekend and after-hours work may be required.

Position Location Burlington MA / Remote

Job Tags

Full time, Remote work,

Similar Jobs

Spherion Staffing Central & Coastal Florida

Restaurant General Manager Job at Spherion Staffing Central & Coastal Florida

Job Title: Restaurant General Manager Location: Sarasota/Bradenton, Florida Employment Type: Full-Time Industry: Quick Service Restaurant (QSR) Compensation: $60,000 $80,000 base salary + performance-based bonuses Position Overview: We are seeking a ...

JMC Aviation

Sheet Metal Assembler Job at JMC Aviation

JMC Aviation are recruiting Structural Assemblers for an exciting contract with a global leading aerospace manufacturer. This role is located in Red Oak, TX and is looking to start ASAP. Successful candidates will receive a competitive hourly rate and, if eligible...

Abilene Area Behavioral Health Practice

Psychiatric Mental Health Nurse Practitioner in Abilene, TX Job at Abilene Area Behavioral Health Practice

 ...care and remote documentation. Join TeamHealth: Where your expertise meets compassionate care! We are seeking a psychiatric mental health nurse practitioner to join our growing group practice in Abilene, TX. Role Overview: Schedule: Monday to Friday Provide... 

R.M. Chin & Associates, Inc.

Project Manager - JFK Airport Job at R.M. Chin & Associates, Inc.

 ...Associates, Inc. (R.M. Chin) is seeking a dedicated Project Manager with experience in the planning, design, and implementation of airline and aviation facilities. Individuals will be engaged with both airline and airport funded projects. The individual will have a focus... 

SAIC

Software Developer Job at SAIC

**Description**SAIC is the premier Joint All Domain Command and Control (JADC2) integrator with expertise in transforming legacy command and control systems into a modern hybrid cloud environment to accelerate decision making and increase mission success. This new program...