This position develops and creates technical support manuals used by internal support employees, dealership technicians and customers to use, maintain, and repair motorcycles and related products. Technical accuracy and on-time delivery of these materials is critical for customer and stakeholder satisfaction. Efficient and controlled execution within the department’s XML publishing environment is necessary for HDMC sustainability. Task, project assignments and deadlines are coordinated within the department, and between the department and other stakeholders.
Duties also involve working with Developmental Service Engineering to develop and validate procedures on vehicles and components. The Writer must compose clear and concise procedures that conform to internal style, terminology and translatable standards, and coordinate the development of supporting figures/illustrations. The Writer must be able to work in a team environment in order to collaborate on shared topics and support the collective timing goals for product launch activities. Must be able to arbitrate stakeholder input as part of the review process to achieve timely results.
Salary Range: $32/hr to $36/hr; The salary may be negotiable based on experience, education, geographic location, and other factors.
Equal Opportunity Employer/Veterans/Disabled
Benefits offerings include but are not limited to :
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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