Location: Baltimore, Maryland
Duration: 18 month contract
Pay: $34/hr
Hours: 15 hours/week
Responsibilities:
- Teaching technology courses virtually and in-person using curriculum and approach
- Creating a comfortable and supportive learning environment
- Offering personalized support to callers on the Senior Planet hotlines
- Making outbound calls to Senior Planet members
- Maintaining professionalism at all times
- Representing and promoting company culture and opportunities to course participants
- Engaging in regular communication with staff, including feedback on site issues, curriculum, etc.
- Coordinating with site staff, including site visits, graduations, etc.
- Submitting paperwork in a timely manner
- Collecting surveys and evaluations
- Entering data into Salesforce database
- Participating in trainer meetings and other training events
- Recruiting participants, as needed
- Participating in special projects, as needed (ex. outreach, curriculum, etc.)
- Supervising volunteers who assist classes, as needed Degree of autonomy and independent judgment
Qualifications:
- Excellent speaking and communication skills
- Ability to communicate technical information clearly in English, English and Vietnamese
- Experience teaching teenagers, adults, and/or seniors, preferable
- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
- Comfortable traveling to various senior/community centers as needed, when/if safe to do so
- Ability to work independently and as part of a training team
- Superior time-management skills
- Flexibility, patience, and a sense of humor
- Minimum of 1 year experience in a professional work setting
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