Job Description

Job Title: Talent Experience Manager (Contract)

Location: Hybrid in Santa Monica, CA

Employment Type: Contract

Industry: Gaming / Entertainment

About the Role

Our Global Media and Entertainment Client is seeking a Talent Experience Manager to deliver exceptional travel and event experiences for influencers and VIPs attending company events worldwide. This role is responsible for end-to-end travel coordination, ensuring seamless logistics and personalized service that reflects the company's commitment to excellence.

Key Responsibilities:

Travel Management

• Coordinate comprehensive travel logistics including flights, ground transportation, accommodations, and itineraries.
• Act as the primary liaison for influencers, ensuring travel plans align with individual preferences and event schedules.
• Partner with travel agencies and internal teams to manage bookings and adjustments.
• Track and manage travel budgets and documentation.
• Provide clear guidance on immigration and visa requirements across regions.

VIP Experience

• Deliver white-glove service from initial outreach through post-event follow-up.
• Resolve travel-related issues proactively and maintain consistent communication with all stakeholders.

Cross-Functional Collaboration

• Work closely with Influencer Management, Events, and Travel Operations teams to align logistics with event programming.
• Support on-site event production, including vendor coordination and day-of logistics.

Documentation & Communication

• Maintain accurate records of travel preferences, itineraries, and expenses.
• Create and distribute detailed travel documents including confirmations, FAQs, and schedules.

Process Optimization

• Identify opportunities to improve travel workflows and service delivery.
• Incorporate feedback to refine processes and elevate the influencer and VIP experience.

Qualifications

• 3–5 years of experience in travel coordination, event logistics, or related roles.
• Proven ability to manage complex travel arrangements and work with VIPs and Influencers.
• Strong organizational and communication skills.
• Experience with international travel and visa processes.
• Familiarity with travel booking systems; experience with travel agencies preferred.
• Calm, solution-oriented approach under pressure.
• Passion for gaming is a plus.

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