Triage Consultant Job at Dunhill Professional Search & Government Solutions, Arlington, VA

Y0dHUmZjSFplR1JHWVVJOGNNWUNmLzNXRnc9PQ==
  • Dunhill Professional Search & Government Solutions
  • Arlington, VA

Job Description

Responsible for providing assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintain the highest degree of sensitivity, compassion, and respect for Service members and their families.

  • Assesses the needs of the caller to ensure first-call resolution of all presented needs.
  • Educates participants on specialty program offerings, promote services, and demonstrate knowledge of military culture.
  • Conducts comprehensive professional assessments of users' needs for core NMC/EAP and work/life services, which can include but are not limited to, non-medical counseling, health and wellness, and other specialty and add-on services.
  • Identifies high-risk cases and responds as indicated in accordance with established protocols.
  • Deescalates callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations.
  • Ensures all calls are handled according to contractual service standards and document all cases in the Case Management System (CMS).
  • Performs call follow-up and reporting as assigned.
  • Demonstrates outstanding customer service.
  • Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions.
  • Works with team to complete all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained.

Minimum Qualifications

  • Master's degree in social work and Family Therapy, Counseling, or other human services field
  • State Licensure to practice independently (LCSW, LPC, LMFT) preferred
  • 2-5 years of relevant post-graduate work experience in counseling, social work, and mental health services. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable

Other Job Specific Skills

  • Must be a U.S. Citizen
  • Knowledge of mandated procedures for child and elder abuse situations
  • Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
  • Exceptional written and verbal communication skills
  • MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
  • Excellent organization and time management skills
  • Comply with all HIPAA regulations
  • Ability to obtain a Public Trust clearance

Job Tags

Work experience placement,

Similar Jobs

Medical Services of America

Occupational Therapist Home Health Job at Medical Services of America

 ...Medi Home Health & Hospice , a division of Medical Services of America, Inc., currently seeks an experienced Full-Time Occupational Therapist (OT) for our patients in Pulaski (Giles, Pulaski, Floyd, Wythe, Caroll) VA . Provides skilled occupational therapy in... 

ClassShare

Online English Teacher/Tutor (up to $36 per hour) Job at ClassShare

Looking for a rewarding and remote teaching opportunity? We are seeking passionate online English teachers to work part-time from home - with the ability to work remotely and earn 32~$36/hr!We strive to provide every child with an experience of a real American-style classroom... 

Sanibel Harbour Marriott Resort and Spa

Spa Massage Therapist Job at Sanibel Harbour Marriott Resort and Spa

 ...Harbour Marriott Resort and Spa is looking for a full-time Spa Massage Therapist. We are currently looking for a passionate, talented...  ...weekends, and holidays Pay: ~ Commission and Gratuity Experience: ~ One year experience preferred but not required. Willing... 

Shearer's Foods

TRAINING AND QUALIFICATION COORDINATOR Job at Shearer's Foods

 ...what youre thinkinghow can I get my hands on some free goodies? Our team members can take home free snacks!Training and Qualification CoordinatorDAY SHIFTStarting Pay $25.50/HRYour seat at the best snacks table:~T&Q pillar owner assigned, is going to... 

Luxoft

UX Product Designer Job at Luxoft

 ...Influence outcomes and product owner decisions based on UX best practices, design principles and research, using agile methodologies Collaborate with...  ...effectively communicate both verbally and written with all levels within the organization Physical ability necessary...