Job Description

AV/VC Maintenance Technician 1 – NO C2C and No Visa Sponsorship

Location: San Francisco office 3 days a week (94107) and Mountain View office 2 days a week (94043)

Pay range: $33-35/hr. W2.

Summary: Primary onsite support tech who helps maintain the integrity and functionality of all local conference rooms by performing daily sweep inspections and AV basic triage/troubleshooting. Based on site in our San Francisco office 3 days a week and Mountain View office 2 days a week.

Qualifications:

• Minimum of 2 years’ experience in the audiovisual or related field
• SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices.
• Strong customer service skills with the ability to communicate effectively.
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow.
• Basic Video encoding and editing skills.
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs and AV control systems including QSC, Shure, Crestron, Extron.
• Basic understanding of network engineering concepts and implementations.
• Demonstrated ability to work independently and prioritize multiple competing tasks.
• Exposure as an operating technician for live audiovisual special events is advantageous.
• Must be able to use a ladder.
• Must be able to lift up to 80 pounds.

Responsibilities:

• Provide support for corporate AV/VC environments and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues.
• Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support.
• The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish.
• Hands-on delivery of events either on-site or remotely via / Zoom / Panopto / Google Meet
• Work with teams and stakeholders using ticketing or booking system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events
• Manage the day-to-day housekeeping and maintenance of event spaces
• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
• Provide feedback on possible enhancements and improvements to the space
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation
• Video/Audio conference setup support
• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
• Manages equipment and software upgrades
• Assist with support for video/audio conferencing problems
• Investigate faults and recommend further actions to rectify, working with external vendors when necessary
• AV Meeting Room Support
• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set-up and support
• Presentation/multimedia meeting room support, including duration support
• Assist with support for multimedia broadcasting
• Quick response to emergency/ad-hoc requests
• Faults & Room Checks
• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
• Ensure that all faults are reported in the correct way and in a timely manner.
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures.
• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Providing feedback for service improvements

Compensation:

The estimated pay range for this position is USD $33.00/hr - USD $35.00/hr and is an Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

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