The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.
Responsibilities include:
Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status – Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments – Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics
o Work in a fast pace, structured environment
Salary: $33,000 - $36,000 per year
#LI-SS3
...Rock ISD Police Department as a Police Officer! Use your law enforcement skills in partnership with our Round Rock ISD Educators to create... ...for additional Vacation Days Participation in Teacher Retirement System Specialize Units such Detectives and K-9...
...solutions. Manage pricing, quoting, product configuration, and approval workflows within Salesforce CPQ. Support quote-to-cash processes and ensure seamless integration with billing and ERP systems. Develop detailed process documentation , workflow diagrams...
...Rodriquez Package Handlers LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. Location Address: DGR8 Drive with us Apply Today! Job Description Compensation: Shift Time(s): Benefits...
...Full-Time Work Environment Hospital Inpatient Outpatient Pediatric Hematology/Oncology Opportunity Driscoll Childrens Hospital... ...pediatric specialists, acute inpatient and outpatient surgery, emergency services, a Level III NICU, PICU, rehabilitation, physical...
The City Mail Carrier is responsible for delivering mail and packages to homes and businesses in urban areas. This role requires efficient route management, exceptional customer service, and the ability to handle physical demands associated with mail delivery. As an integral...