Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Customer Service Representative to join our growing team in Naperville, IL!

Under general supervision of the office Leader, this individual’s primary responsibility involves customer service duties for Commercial Lines customer accounts and transactions, in support of the production of business.

How You Will Contribute:

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address client’s needs, including risk and identification and resolution of underwriting or policy issues.
• Responsible for day-to-day account management of clients' accounts.
• Provide customer relations with all levels of client’s decision-makers as well as the day-to-day technical client representatives.
• Follow up to address customer needs and resolve their problems/issues.
• Ensure the proper resources from within the organization are involved with the customer and introduce new products through the other core business groups where appropriate.
• Document sales, prospecting information into the sales management database.
• Prepare customer renewal and new business strategy including proposals and presentations and ensure they agree with customer’s requests/requirements.
• Present proposal to customer ensuring appropriate team members and resources is represented/attend.
• Maintain follow-up and suspense file though AMS 360, documenting conversation in activities and adhering to all other automation procedures.
• Follow Agency guidelines, policies and procedures.
• Keep producers and /or management fully informed of important activities on their accounts.
• Remain current on industry trends and information, new product development, legislation, coverages and technology.
• Remain up to date with current market conditions and the status of competition.

Licenses and Certifications:

• Licensed Property & Casualty Insurance Agent.

Skills & Experience to Be Successful:

• Extensive knowledge of all commercial lines' insurance coverages and forms.
• Ability to create and enhance business relationships, must have a friendly, outgoing personality with a good work ethic and professional demeanor.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Ability to problem solve and meet deadlines.

Pay Range

$25.00 - $35.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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