Customer Service Associate (Bilingual Spanish) Job at SGS Technologie, Washington DC

ZFdxVGNNclljV1pFWlVNL2RNVU5ldnpZ
  • SGS Technologie
  • Washington DC

Job Description

SGS Technologies, we are a software development and staffing company that doesn’t simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.

SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!

IMPORTANT-

  • Bilingual candidates strongly preferred (Spanish/English)
  • hybrid role- Onsite for 3 days/week & 2 Days WFH = Puyallup, WA
  • Work schedule- 8:30 AM-5:00 PM PST
  • Opportunity for extension or conversion based on attendance/performance
  • laptop provided

**Must have 2-3 years of customer service or call center experience**

**Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus**

Job Summary:

  • Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
  • NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
  • Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans’ operation.

Essential Duties and Responsibilities:

• Answers inbound calls (no selling)

• Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans

• Educates participants about their retirement account and features

• Data Entry and other administrative tasks

• Facilitates problem resolution and document processing

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office products

• Communicate effectively, both verbally and in writing

• Excellent problem-solving and critical thinking ability

• Ability to multitask

• Show initiative and be proactive when necessary

• Quality-driven with a strong sense of accountability

• Diagnose problems and offer resolution

• Be open and flexible in a dynamic environment focused on continuous improvement

• Salesforce knowledge preferred but not required

Educational/Previous Experience Requirements:

• High School Degree or equivalent required

Job Tags

Work at office, Work from home, Flexible hours, 3 days per week,

Similar Jobs

Effy Jewelry

Warehouse Operations Specialist Job at Effy Jewelry

Warehouse Operations Specialist Location: Doral, FL Employment Type: Full-time Salary: $38,000 - $45,000 About Us Effy Jewelry is a renowned, family-owned fine jewelry brand with over four decades of experience in luxury retail. Known for our craftsmanship...

Neptune Plumbing & Heating Co.

Senior Plumbing Technician Job at Neptune Plumbing & Heating Co.

 ...Experienced Service Technician Join the Neptune Plumbing Team Location: Cleveland, OH & Northeast Ohio Job Type: Full-Time...  ...visits or dispatches Manage all on site installation, repair, maintenance and plumbing tasks Diagnose errors or problems and... 

White-Spunner Construction

Construction Laborer Job at White-Spunner Construction

The construction laborer performs tasks involving physical labor at construction projects. The position may operate a variety of hand and power tools and may clean and prepare sites, dig trenches, set braces to support the sides of excavations, erect scaffolding, clean...

Robert Half

Property Manager for Residential-Multi Family Residential (Apartments)ONSITE in Coconut Creek, FL85-95K+ up for experience Job at Robert Half

 ...Preferred Qualifications: ~2+ years of property management experience, preferably with multifamily properties ~ Experience with Yardi software is a strong plus ~ Bilingual English & Spanish a PLUS ~ Prior experience working with HUD or affordable housing... 

Aspire Public Schools

History Teacher Job at Aspire Public Schools

 ...and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging...