Job Description

The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to: 

• Assist customers with service requests. Address customer questions quickly and efficiently. 
• Receive and process all customer account transactions and loan payments. 
• Identify customers' financial service needs and advise customers on promotional items and services that match their needs. 
• Answer phones, route calls and inquires to appropriate staff as needed. 

A high school diploma or equivalent is required. Previous customer service experience is preferred. 

Additional qualifications of the position include: 

• Ability to maintain multiple tasks while maintaining composure. 
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner. 
• Advanced customer relationship skills. 
• Strong math and analytical skills. 
• Ability to collaborate with peers and management in a professional manner. 
• Ability to demonstrate initiative, diligence and strong organizational skills. 
• Strong written and verbal communication. 

Compensation details: 18-20 Hourly Wage

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