Job Description

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our growth trajectory continues, as we achieved the milestone of $1 billion in annualized Erun rate and reported $255.56M in revenue in Q2 FY23, representing 40.2% year-over-year growth. In addition, we’ve onboarded over 3,000 new employees in the first half of our fiscal year, bringing our total employee count to over 22,000 people located in 18 countries across the globe. We’re also pleased to share that Persistent has been included in three indices of the National Stock Exchange in India- the Nifty Midcap 50, Nifty IT, and the Nifty Midcap Liquid 15. Throughout this market leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO and 89% would recommend working at Persistent to a friend.

About Position : We are seeking a skilled 24*7 Operations Support Engineer who will work in Data Movement & Data Reliability Platform Components (Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability etc)

Role : Devops L1 Support Engineer

Location : Mountain View, CA ( 100% onsite)

Hire Type : Internship

What You'll Do

• Own Infrastructure Maintenance activities (Restack, Upgrades) of all Data Movement and Data Reliability AWS resources on schedule
• Drive end to end Change Management process that includes but not limited to
• Create CR’s with proper release and roll back plans
• Maintain Documentation evidence as guided by Audit and ISO Standards
• Decommissioning of UIP Pipelines/AWS Resources
• Drive Program activities that require stakeholder communications & collaboration (Data collection etc)
• Support platform users maintenance activities (DB Maintenance, Security Patching etc)
• Perform Bi-Monthly Self Audits and Identify gaps in ISO Standard compliance
• Implement ISO Standards to ensure Data Movement Platform is ISO Compliant
• To involve and provide support during the war room activity of Tax peak Jan 2025 to Apr 2025
• Maintaining Dashboards and addressing any anomaly
• Release support during downtime windows and production releases
• Post release validation and support on application and AWS that includes monitoring, on call support, operational excellence and timely sign off from dependent component releases Post release monitoring
• Follow of the escalation metrics for any kind of support requirement towards timely delivery
• Monitor & Resolve Non 7216 PD Alerts
• Critical Pipeline monitoring during business peaks (Monthe End, HCAP, Tax Season etc)
• Support on UIP Pipeline creation & BPP pipeline creation
• Support on Security / Compliance Bug fix resolution

Expertise You'll Bring

• Provide 24*7 support for all incidents and problems related to the supported applications.
• Handle Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects
• Manage the L1 Oncall Runbook lifecycle
• Updating the runbook with latest instructions
• Versioning and change log

Benefits

• Competitive salary and benefits package.
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
• Opportunity to work with cutting-edge technologies.
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards.
• Annual health check-ups.
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents.

Our company fosters a values-driven and people centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally.
• Impact the world in powerful, positive ways, using the latest technologies.
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core.
• Unlock global opportunities to work and learn with the industry’s best.

Let's unleash your full potential. See Beyond, Rise Above

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