JOB DESCRIPTION
Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.
ESSENTIAL FUNCTIONS:
* Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation.
* Enter new customer information into the system with precision.
* Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor.
* Maintain detailed records of important callers and pertinent information.
* Take messages as necessary.
* Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.
REQUIRED SKILLS AND EXPERIENCE
* 4 + years of experience in dispatching
* Experience in maintenance / service industry
NICE TO HAVE SKILLS AND EXPERIENCE
* Experience in the construction industry
Benefits and Compensation
$22-24/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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