Job Description

Field Operations Specialist

Location: Remote with frequent travel to franchise locations

Reports to: CEO

About Anderson Longevity Clinic

Anderson Longevity Clinic is a leader in precision medicine, bioidentical hormone replacement therapy, and evidence-based health optimization. Our franchise model brings our high-touch, results-driven approach to patients nationwide. We’re committed to empowering franchise owners and their teams to deliver exceptional care, achieve operational excellence, and build thriving, multi-million-dollar clinics.

Position Summary

The Field Operations Specialist is the primary liaison between Anderson Longevity Clinic corporate headquarters and our franchise partners. This role provides hands-on guidance, training, and performance coaching to ensure each location operates efficiently, consistently, and profitably—while delivering a world-class patient experience aligned with our brand standards.

You will work directly with franchise owners, clinic managers, and staff to implement best practices in operations, patient flow, team development, compliance, and revenue growth.

Key Responsibilities

• Operational Excellence:
• Conduct regular onsite and virtual visits to franchise locations to assess operational performance.
• Audit clinic processes, systems, and brand compliance, and provide actionable feedback.
• Support implementation of standard operating procedures (SOPs) across all clinics.

• Performance Coaching:
• Analyze KPIs, financial reports, and patient experience data to identify growth opportunities.
• Coach franchise owners and managers on improving efficiency, profitability, and retention.
• Partner with corporate marketing and training teams to execute proven growth strategies.

• Training & Development:
• Deliver in-person and virtual training sessions for new and existing franchisees.
• Mentor clinic leadership on staff management, patient communication, and operational leadership.

• Brand & Compliance:
• Ensure all clinics maintain Anderson Longevity Clinic’s service standards, protocols, and brand image.
• Provide guidance on compliance with healthcare regulations and franchise agreements.

• Franchise Support & Relationship Management:
• Serve as a trusted advisor and point of contact for franchise owners.
• Collaborate with corporate leadership to escalate and resolve operational challenges.

Qualifications

• 5+ years of experience in healthcare operations, franchise field coaching, or related role.
• Strong understanding of clinic operations, patient flow, and healthcare service delivery.
• Proven track record of improving business performance through operational coaching.
• Excellent communication, leadership, and problem-solving skills.
• Data-driven mindset with proficiency in KPI analysis and business reporting tools.
• Willingness to travel 50–70% of the time.

Preferred Experience:

• Experience in healthcare, concierge medicine, or medical spa environments.
• Familiarity with bioidentical hormone replacement therapy and longevity-focused treatments.
• Franchise operations experience in healthcare or service industries.
• High emotional intelligence with the ability to inspire and motivate diverse teams.

Compensation & Benefits

• Competitive salary plus performance incentives. $80,000-$105,000 per year, depending on experience.
• Travel allowance and expense reimbursement.
• 401(k) with match, and paid time off.
• Ongoing professional development opportunities.

How to Apply

Send your resume and a brief statement on why you’d excel in helping franchisees succeed to our Director of Operations, Gina Kretsch, [email protected]

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Medical office: 1 year (Required)
• Franchise : 1 year (Preferred)

Ability to Commute:

• Jacksonville, FL 32224 (Required)

Ability to Relocate:

• Jacksonville, FL 32224: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

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