Job Description

Job Responsibilities:

• To manage containment actions as identified in the HPM kaizen to ensure proper documentation and required elements of installations
• Coordinates routine service back-office tasks, including processing high-volume service orders and ensuring accurate entry into the system to facilitate efficient service delivery.
• Handles customer inquiries and service requests, providing detailed information and resolving issues, or directing them to appropriate team members when necessary.
• Develops familiarity with a wide range of tasks and procedures, executing tasks of dissimilar or varied nature, resolving varied problems using pre-defined standard operating procedures (SOPs).
• Works under general supervision, executes support tasks according to clear instructions, procedures, and rules while seeking alternative solutions when deviations arise, within a defined set of options.
• Assists in preparing detailed service reports by gathering and compiling data from multiple sources, ensuring that all information is accurate and submitted within the required timelines.
• Assists in the administration of service contracts, including the monitoring of contract renewals, ensuring compliance with terms, and updating records in the management system.
• Monitors and maintains the accuracy of the service database, regularly auditing entries for discrepancies, and making necessary updates to ensure data integrity.
• Supports the implementation of new back-office systems or process improvements by participating in training, testing, and providing feedback to ensure successful integration.
• Takes on additional administrative responsibilities such as managing inventory of office supplies, coordinating office maintenance, and ensuring that all back-office operations run smoothly and efficiently.

Minimum required Education:

• High School Diploma, Vocational Education
• Prefer Bachelor's Degree

Minimum required Experience:

• One to Two year's experience

Required Skills:

• Service Max
• Salesforce
• SAP
• PS Cloud preferred

Preferred Skills:

• Troubleshooting
• Microsoft Office
• Data Entry
• Documentation & Reporting
• Administrative Support
• Service Operations
• Regulatory Compliance
• Technical Support

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

When you choose to work at Randstad you’ll work on life-changing projects and contribute to innovative health technologies and solutions that improve lives around the world. It could be life-changing for you too, with the opportunity to embrace new experiences, learn new skills and make new connections.

For this project, you’ll be contracted via a Randstad company as a temporary worker/contractor and placed at our client. As a contractor, you'll enjoy cutting-edge challenges and unexpected experiences that make you a more in-demand professional.

The pay range for this position is $30-32 hourly. In addition, other compensation, such as healthcare may be offered.

Equal Opportunity Employer

Randstad is an equal opportunities employer and does not discriminate against Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

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