Job Description

General Description:

As a Key Holder, you will be responsible for assisting the Store Manager, in order to ensure the company's standards and procedures are effectively met. Training and mentoring the team to provide the ultimate CH Carolina Herrera sales experience for our clients.

Responsibilities:

• Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service, and driving customer loyalty

• Providing excellent customer service following the company customer experience protocol- Maintaining and developing the store Client book (sales aftercare)

• Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandising standards

• Achieving daily and weekly individual sales targets and KPI's as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives

• Assisting with merchandising and inventory activities.

• Keeping the sales floor and store image neat, organized, clean, and stocked

• Processing transactions accurately and efficiently

• Complying with all sales related policies and procedures

Requirements:

• Minimum 2-year experience in fashion retail luxury stores

• Passion for fashion

• Orientation to results and the client's satisfaction

• Excellent communication and negotiation skills

• Spanish is a plus

Competences:

• Identification with the company

• Interpersonal communication

• Initiative

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