Job Description

The Operations Manager plays a pivotal role in ensuring the seamless, high-quality delivery of services by our Direct Support Professionals (DSPs) . This position is responsible for overseeing daily operations, optimizing workflows, and maintaining compliance with healthcare regulations and service authorizations.

As a key leader, the Operations Manager assures cross-functional collaboration between families, clients, BCBAs, and executive management, ensuring that all services meet the highest standards of care and efficiency.

Key Responsibilities:

• Lead and manage direct staff performance and professional development ensuring optimal customer service delivery and team performance.
• Oversee daily operations (direct service, task assignments team meetings) , utilizing established processes for maximum efficiency and effectiveness.
• Ensure compliance with service authorizations, regulatory standards, and healthcare guidelines.
• Oversee policies and procedures , ensuring adherence to established policies and maintaining standards of performance with service delivery.
• Manage Operations Budget and staffing-related expenses, collaborate with finance to ensure staffing aligns with budget constraints and identify areas for cost-saving or reallocating resources.
• Collaborate with cross-functional teams , including BCBAs, clinicians, and executive leadership, to improve service coordination and clear communications.
• Report to the Executive team monthly on status of Client Services, Staffing, Objectives, and Budget.

Human Resources

• Responsible for managing the recruitment procedures for all new staff.
• Recruit and hire sub-contractors as needed, manage contracts, and verify 1099 documents.
• Collaborate with Executive Staff to finalize employee offers, starting salaries, and hours.
• Support staff as needed in HR tasks and issues.
• Promote professional growth and career advancement.
• Address underperformance and implement improvement plans when needed.
• Support work-life balance initiatives.
• Monitor turnover, employee satisfaction, plan recognition events or appreciation activities.
• Manage, review, and update Employee Handbook with Executive approval.

Staff Files & Record keeping

• Maintain employee files in compliance with CA Employment Development Department.
• Manage monthly staff schedules, scheduling changes, and coverage changes.
• Manage QB Time and EVV applications and employee time sheets.
• Track and manage employee annual performance reviews.
• Monitor and oversee staff credentials and renewals.
• Act as Custodian of Records for DOJ and DMV Pull Notices.

Client Files & Record Keeping

• Maintain tracking of clients’ individual Service Agreements and Contracts.
• Maintain tracking of clients’ assessment and progress reports.
• Maintain all records and documents per published guidelines.
• Maintain official attendance records.
• Oversee Client Billing and Client accounts receivable.

Operations

• Manage, review, and update Operations Policies.
• Oversee Client Service Operations (direct services, meetings, and task assignments).
• Manage Operations budget.

This role is ideal for a dynamic, detail-oriented leader passionate about enhancing service quality and operational efficiency in autism care services.The role requires an organized, proactive manager with strong problem-solving skills, excellent communication abilities, and commitment to the organization's mission.

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

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