Position Summary:
The Rewards Center Supervisor is responsible for supervising the daily operations of Rewards Center Representatives and programs. Provides communication to representatives to increase club membership to ensure guest satisfaction and retention.
Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Maintain the highest level of confidentiality at all times.
3. Issue club cards to enrolling players and accurately input customer data into the system.
4. Issue complimentary items to qualified members.
5. Prepare and implement assignments as instructed by manager. Ability to manage work and/or manage multiple projects under demanding circumstances.
6. Involvement in club special events/promotions, and tracking, including coupons and drawings.
7. Ensures accuracy of customer data into system and accuracy.
8. Knowledge of current and future promotions in all departments.
9. Relay guest concerns and incidents to manager.
10. Relay new procedures and promotions to the next shift.
11. Maintain a high energy team morale.
12. Effectively and accurately operate assigned equipment, including but not limited to CMS slot tracking system, standard computer terminal and retail system.
Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. 3+ years supervisor or management experience required with responsibilities including, but not limited to discipline, scheduling and training a team of five (5) or more.
3. Excellent guest service and interpersonal skills.
4. Proficiency with player tracking systems and Microsoft Office products.
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