Job Description

ABOUT THE COMPANY

Total Alloy Steel Service Company (TASSCO) is a leading distributor and fabricator of high-quality, wear resistant products and services. At the heart of TASSCO’s mission is a genuine passion for “Making customers’ lives better” by providing reliable support to bulk material handling customers. We pride ourselves on offering technical expertise and value-driven, cost-effective solutions. Our commitment to service excellence and a can-do attitude enables us to build strong, enduring relationships and deliver exceptional support to our customers.

ABOUT THE ROLE:

At TASSCO, we are known for delivering top-quality, custom-designed products for industrial applications. As the Customer Solutions/Project Coordinator at TASSCO, you will collaborate with external sales teams to deliver tailored solutions that meet customer needs, ensure efficient project execution, and build strong stakeholder relationships. Your role is to support the sales process by preparing accurate quotes, managing data systems, and ensuring smooth order processing. By fostering effective communication between customers, sales teams, and internal departments, you will enhance operational efficiency, deliver exceptional service, and contribute to business growth.

LOCATION : Birmingham, Alabama

RESPONSIBILITIES

• Quoting & Order Processing: Assist in preparing accurate quotes and pricing based on technical specifications, customer needs, and historical data.
• Sales Team Support: Partner with two to three outside sales representatives to provide administrative and operational support for quoting and order tracking.
• Data & ERP System Management: Leverage TASSCO’s ERP system to manage quotes, track orders, and analyze project data.
• Customer Communication: Facilitate smooth interactions between internal teams and customers by providing updates on orders and addressing inquiries.
• Project Coordination: Work closely with the estimating team to support large projects and ensure timely follow-ups on quotes and order progress.
• Process Improvement: Identify opportunities to streamline quoting, order entry, and workflow processes for increased efficiency.
• Cross-functional Collaboration: Coordinate with sales, estimating, and production teams to ensure alignment and project success.
• Performance Tracking: Monitor key sales and quoting metrics, such as quote turnaround time and win rate, to assess trends and opportunities for improvement.

KEY PERFORMANCE OBJECTIVES:

• First 3 Months: Build internal relationships, complete ERP training, and support quoting processes under supervision
• First 6 Months: Independently manage quotes for assigned sales reps, contribute to process documentation enhancement. Build relationships with team members, including the outside sales team and customers.
• First Year: Full process ownership and continuous improvement.

REQUIREMENTS:

Education: Bachelor’s degree in business or a related field.

Experience:

• 1-2+ years of experience in sales, project coordination, or a similar role.
• Proven ability to manage multiple tasks, maintain detailed records, and meet deadlines.
• Strong verbal and written communication skills for effective collaboration with internal teams and clients.
• Self-starter with the ability to work independently and drive projects forward with minimal supervision.
• Quick learner with the ability to adapt to new systems, tools, and workflows.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong interpersonal skills and the ability to work effectively within a cross-functional team environment.
• Ability to prioritize tasks and manage deadlines in a fast-paced setting.

HOW WE WORK – OUR CORE VALUES

Team Player:

• Loyal and committed to the team’s success
• Work together to achieve common goals
• Focus on timely results
• Maintain a positive attitude
• Humble and selfless in serving teammates and customers

Do the Right Thing :

• Honest, respectful, and genuine in all actions
• Always choose ethical solutions
• Take initiative to deliver excellence

Continuous Development:

• Strive to improve personally and professionally
• Embrace challenges as opportunities for growth
• Respect feedback as a tool for improvement
• Explore new ideas and perspectives
• Build great relationships

WHY JOIN US?

• Collaborate on tailored solutions that drive customer success within a growing organization
• Thrive in a structured, collaborative and team-oriented environment
• Develop leadership skills and advance your career as part of TASSCO’s expansion efforts

BENEFITS

• TASSCO offers a comprehensive benefits package including:
• Medical, Dental, & Vision Plans
• Company-paid Life and Disability Insurance
• 401(K) with company match
• Paid Vacation and Sick Leave, and eight paid company holidays

This is an exciting opportunity for organized and detail-oriented professionals passionate about supporting sales operations. Join TASSCO to drive operational excellence and contribute to business growth. Apply now!

TASSCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

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