Job Description

Customer Service/ Tech Support Representatives, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for Customer Service/ Tech Support Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.

From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a background in a call center and are looking to move your career forward, let Vaco open the door for you. Apply today!

• Conduct digital quality assurance for self-home inspections: review photos, validate accuracy, and document anomalies.
• Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
• Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.
• Assist homeowners and contractors with installation, setup, and usage of PryzmIQ and AWTOS.
• Walk users through connecting to WiFi, mobile apps, and sensors, ensuring proper function and data transmission.
• Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.
• Collaborate with internal teams and escalate complex cases when necessary.
• Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.
• Communicate professionally via phone, email, and text to address inquiries and follow up on inspections
• Deliver a "white-glove" customer experience by keeping interactions clear, positive, and supportive.
• Document calls, findings, and resolutions to support product improvement.

• Requires customer contact and the ability to effectively communicate over the phone with both internal and externtal customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers.
• Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
• Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
• Experience with common internet software is preferred.

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