Job Description

Immediate need for a talented Transportation Analyst I . This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-78170

Pay Range: $18 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Responsible for managing and contacting bulk customers to validate the accuracy of the order on file at the TMS level prior to carrier tender.
• S/T location, contact information, bulk product, and quantity to be delivered.
• Meter or scale unload etc. just to name a few of the order validation steps Accountabilities.
• Document all customer contacts according to the call script guidelines.
• Manage and perform all data updates in TMS.
• Followed with email updates to customer service.
• Work independently with or without direct supervision.
• Maintain order integrity by verifying all order information.
• Must be comfortable and courteous on the telephone.
• Work closely with the bulk control tower team and take directions.
• Analyze data to identify areas for cost and service improvement opportunities.
• Masterful customer service skills supporting multiple customer accounts.
• Proactively analyzes and implements best practices and process improvement opportunities.
• Utilizes transportation software system to identify least cost routing and shipment consolidation to minimize cost.
• Coordinates daily activity to track and monitor delivery status and movement of goods to customers, both external and internal.
• Communicates with sites to optimize customer service and freight spend.
• Works with shipping department to establish, maintain and facilitate dock adjustments.
• Routes special customer orders as needed. (White glove and hot loads)
• Acts as a first point of contact for brokers and carriers.
• Works with DRP planners, sites and carriers to ensure internal transfers are shipping timely.
• As necessary assist carrier with pickup and delivery appointment. Identify root cause and resolve issues preventing carrier from completing task on their own.
• Coordinates any inbound loads with planners and manufacturing.
• Daily reporting to the Senior planner of issues of sites and carriers.
• Attends meetings as needed with sites, carriers and cross functionally.
• May perform other duties as required.

Key Requirements and Technology Experience:

• Key Skills; Outlook(Plan/execute loads/Assign carriers/Track shipments); Analytical (Excel Pivot tables); Customer service; Transportation experience
• A strong core competency in integrated planning approaches, critical thinking, task management, effective communication/storytelling (written and verbal), and interpersonal skills.
• Excellent customer service skills.
• Strong decision-making ability supporting data.
• Ability to work effectively with multiple departments.
• Strong analytical skills and able to adapt quickly to change.
• Strong multi-tasker, comfortable moving quickly from task to task.
• Ability to exercise discretion while managing confidential information.
• Strong problem-solving skills using intuition and experience to complement data.
• Proficient MS Office, Word processing software, Spreadsheet software, and Internet software.
• This role is heavy CUSTOMER SERVICE Via emails, teams chat and phone calls
• Must be quick thinking, manage multiple priorities, efficient at follow-up and fast acting.
• Must be able to PROBLEM SOLVE QUICKLY.
• Candidate needs to be able to demonstrate they are detailed orientated and able to apply trainings and learnings to their daily work and output.
• Must have experience working in a Transportation Management System
• Must be able to work individually and drive productivity each day
• Must work will others and in team settings

Our client is a leading Food processing Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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