Job Description

A leader in the aviation industry is hiring a Senior UX Researcher to join their Employee Experience UX team in Chicago. This team is responsible for building and improving internal tools that support thousands of frontline employees, with a focus on TechOps, HR, and Corporate platforms.

As a strategic thought partner within a cross-functional UX organization, you’ll own research initiatives from discovery to delivery, informing key design decisions and driving the creation of best-in-class enterprise tools.

Key Responsibilities:

• Plan and execute qualitative and quantitative research across platforms and product phases.
• Develop user personas, journey maps, ecosystem maps, and other research artifacts.
• Conduct usability studies, heuristic evaluations, field research, and lo-fi prototyping.
• Translate complex findings into compelling insights that guide design and development.
• Facilitate workshops, group discussions, and stakeholder presentations.
• Contribute to a user-centered culture within a large enterprise environment.

Ideal Experience:

• 5+ years of UX research experience, ideally across both web and mobile platforms.
• Deep understanding of usability methodologies and human-centered design.
• Familiarity with tools such as Figma, Sketch, InVision, Axure, JustinMind, and Miro.
• Experience working in fast-paced, cross-functional environments.
• Strong communication, storytelling, and workshop facilitation skills.
• Backgrounds in human factors, interaction design, or information architecture are a plus.
• Comfortable working both independently and as part of a collaborative team.

Logistics:

• Role: Senior UX Researcher (Employee Experience Tools)
• Location: Chicago, IL
• Type: Long-term W2 Contract
• Hours: Full-Time (40 hrs/week)
• Hybrid: 2 days per week on-site
• Note: Must be authorized to work in the U.S. without sponsorship. No C2C.
• Pay: $70–$80/hour + benefits (health, dental, vision, 401k)

Compensation for this position will be determined based on several factors, including the scope, complexity, and location of the role; market labor costs; and the candidate’s skills, education, training, credentials, and experience, as well as other employment conditions. Full-time consultants are eligible for benefits, including medical, dental, vision, and 401(k) contributions, along with any PTO, sick leave, or other benefits required by applicable state or local laws where you reside or work.

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