E-Commerce & Client Services Manager Job at Bvlgari, Coral Gables, FL

Y1dhWGZjZmFkV1JBWWtZd2Nzd0pmZnplRnc9PQ==
  • Bvlgari
  • Coral Gables, FL

Job Description

E-Commerce & Client Services Manager

B V L G A R I is looking for an E-Commerce / Client Services Manager to join its Latin America team!

Reporting to the Sr. Director of Operations & Omnichannel, this position is based in the Miami regional office, located in Coral Gables, Florida.

The Ecommerce & Client Services Manager for LATAM will play a pivotal role in advancing our digital presence and customer engagement in the Brazilian and Mexican markets. This position is responsible for developing and executing cutting-edge eCommerce strategies and client service initiatives that drive online sales, enhance customer satisfaction, and strengthen brand loyalty.

The successful candidate will lead a dedicated team of four, ensuring seamless operations and exceptional service across all digital touchpoints, while leveraging data-driven insights to optimize performance and deliver superior customer experience.

Key Accountabilities:

360° Omnichannel Strategy

  • Deliver an integrated digital and in-person retail experience.
  • Align online and offline activations for a unified customer journey.
  • Ensure timely digital communication of key initiatives such as product launches and events.
  • Collaborate with marketing , CRM, merchandising and commercial teams for strategic alignment.

Customer Experience & Digital Optimization

  • Elevate the online customer journey and ensure consistent user experience.
  • Oversee website optimization and merchandising.
  • Engage with Google Reviews to maintain positive customer sentiment.
  • Manage digital tools like Google My Business, Maps, and Shopping, ensuring accurate digital store information.

Client Services Leadership

  • Ensure excellence in customer service and drive sales performance.
  • Oversee daily operations and guide the client service team.
  • Define and monitor sales targets and team KPIs.
  • Conduct performance appraisals and manage team development.
  • Develop Omni-CRM activations and manage CRM budgets for the channel.
  • Handle escalated cases and build scalable CS processes.

Data Analysis & Performance Reporting

  • Use data to drive decision-making and optimize performance.
  • Analyze engagement metrics and campaign results to ensure budget efficiency.
  • Monitor KOL and celebrity partnerships for ROI insights.

Digital CRM & Outbound Communication Strategy

  • Develop data-driven communication strategies to enhance customer loyalty and personalize the client journey.
  • Implement outbound CRM strategies through email, SMS, WhatsApp, and other channels.
  • Create personalized messaging flows to drive engagement and retention.
  • Work with CRM managers to align content, targeting, and automation.
  • Monitor and optimize CRM campaign performance based on data insights.

Digital Marketing & Campaign Strategy

  • Collaborate with the marketing and media team to drive online conversion and brand awareness.
  • Develop targeted digital campaigns, including personalized product carousels, upselling/cross-selling strategies, and remarketing initiatives.
  • Propose customer acquisition campaigns to optimize investment and attract high-value audiences.

Key Requirements

  • A minimum of 5 years of experience in e-commerce, digital marketing, or client services.
  • Experience in managing successful digital marketing campaigns and CRM strategies.
  • Expertise in digital marketing tools and platforms (e.g., Google Analytics, CRM software).
  • Knowledge of omnichannel retail strategies.
  • Strong leadership and analytical skills.
  • Proficiency in Spanish is required, Portuguese is a plus.

Job Tags

Similar Jobs

Career Group

Personal Assistant Job at Career Group

 ...hour About the Role Our Client is seeking a highly reliable and resourceful Personal Assistant to serve as the temporary right hand to a dynamic, ultra-high-net-worth CEO. This CEO leads multiple businesses across diverse sectors. Your primary focus will be... 

AV

Senior Cost Accountant Job at AV

 ...Summary The Senior Cost Accountant is responsible for overseeing and analyzing cost expenditures within the organization as well as...  ...Basic Qualifications (Required Skills & Experience): Bachelor's degree in Finance or related field is required or equivalent... 

U.S. Tsubaki Power Transmission, LLC

Mechanical Application Engineer (SDKY) Job at U.S. Tsubaki Power Transmission, LLC

 ...state-of-the-art products available in the world and we strive to be the Best Value supplier in the industry. The Mechanical Application Engineer plays a critical role within the Engineering Chain Division and is responsible for providing the technical support... 

Hire-Authority

HR Compensation Analyst Job at Hire-Authority

 ...Our client is searching for a HR Compensation Analyst for their headquarters located in Northwest Houston. This role is responsible for assessing the organizations pay structure for employees by researching compensation trends. This involves analyzing market trends,... 

David Lawrence Centers

Psychiatric Nurse Practitioner Job at David Lawrence Centers

 ...exceptionally compassionate care and make a difference in each life that walks through the door. Key Responsibilities: - Providing Psychiatric Evaluations and Medication Management care in a targeted group of Programs including Outpatient Medical Services, our Community...