Job Description

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

** MINIMUM STARTING WAGE $17.00+/HR., DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE!

PURPOSE OF THE ROLE:

The Retail Associate is responsible for the successful operation of the sales floor, including customer service, maintaining full racks, cashiering, and working with flexibility at the direction of the Retail Supervisor. Our culture assumes we can count on one another, engage with respect and professionalism, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

KEY RESPONSIBILITIES:

• Provide consistent, excellent customer service and ensure a great shopping experience for customers.
• Seize on every opportunity to engage customers, both to provide a great shopping experience and to deter theft.
• Assist with merchandising product, replenishing stock, monitoring fitting rooms, and transporting merchandise to where it is needed on the sales floor.
• Understand the types of products we sell, current promotions, and seize on every opportunity to improve retail sales figures.
• Maintain a neat and organized work area (specifically) and the overall store (generally).
• Understand CommunityAid’s sales and marketing methods, including floor layout and our tagging system.
• Work with a high degree of flexibility and responsiveness to meet store needs, including answering customer questions, provide assistance with “rag out,” store opening and closing, and other tasks as assigned by Management.
• Immediately report theft, customer complaints, injuries, and unsafe equipment or conditions to Management.
• Accurately and efficiently operate the cash register in accordance with established company guidelines for cash handling.
• Comply with CommunityAid’s Employee Handbook and any other established standards, policies, and directives of CommunityAid Management.

CORE COMPETENCIES:

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Strong customer service and interpersonal relationship skills
• A positive attitude
• The ability to work professionally with customers, co-workers, and Management
• The ability to maintain a clean, safe, and organized work environment
• Function effectively both independently and in a team, depending on the needs of the company
• The ability to work in a fast-paced environment
• The ability to focus with attention to detail
• Flexibility to respond to the changing needs of the work environment, including willingness to move from one job role to another at the direction of Management

QUALIFICATIONS:

• High School diploma or equivalent preferred
• Minimum of six months retail experience in a service-oriented business is helpful
• Scheduling flexibility and evenings and weekend availability
• Proficient in reading, writing and speaking English
• Basic math skills
• Adherence to consistent attendance and weekly hours expectations defined by employee’s DoL status (full-time/part-time/seasonal)

PHYSICAL REQUIREMENTS:

• Ability to frequently lift and carry 21 to 35 pounds.
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.

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